Our Commitment to Safe Play
At yycoin, responsible gaming is not a legal checkbox — it is a core operating principle woven into every layer of our platform. We believe that a healthy, sustainable gaming environment benefits both players and the platform equally. An entertained player who stays within their means is the foundation of everything we build.
Our responsible gaming framework covers four main areas: player education (helping you understand the odds and risks), self-assessment tools (helping you recognize early warning signs), account management controls (giving you direct authority over your own limits), and professional support referrals (connecting you with help when it is needed).
We serve players across Indonesia — from Jakarta and Surabaya to Bali, Bandung, Medan, and Yogyakarta — and our 24/7 Indonesian-speaking support team is always available to discuss any concern you have about your gaming habits without judgment.
21+ Policy: yycoin enforces a strict minimum age requirement of 21 years old for all registered players. Age is verified at registration and again at KYC document review before any withdrawal is processed. Accounts found to belong to individuals under 21 will be immediately closed and any balances forfeited.
Responsible Gaming Quick Links
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Set a Deposit Limit
Cap your daily, weekly, or monthly Rp deposit ceiling from your account dashboard.
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Activate a Time-Out
Pause your account for 24 hours up to 6 weeks — no questions asked.
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Request Self-Exclusion
Permanently or temporarily block yourself from the platform for a defined period.
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Review Session History
View your full play log, net win/loss summary, and time spent gaming each month.
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Contact Support
Reach our Indonesian-speaking team at [email protected] — available 24/7.
Player Protection Tools
Six practical controls you can activate instantly — no waiting period, no fees
Deposit Limits
Set a hard cap on the total amount you can deposit into your yycoin account within a rolling daily, weekly, or monthly window. Once set, limits take effect immediately. Increasing a deposit limit requires a mandatory 7-day cooling-off period before the higher limit activates. Decreasing a limit takes effect instantly.
Session Time Limits
Define the maximum duration of any single gaming session. When your session timer expires, you will receive a clear on-screen notification and be prompted to take a break. You can set session limits from as little as 30 minutes to a maximum of 8 hours per sitting, helping you maintain a healthy balance between gaming and daily life.
Time-Out Periods
Need a short break without permanently closing your account? Activate a time-out for a period of your choice: 24 hours, 48 hours, 1 week, 2 weeks, 1 month, or 6 weeks. During a time-out, your account is suspended — you cannot log in, deposit, or place wagers. Existing balances are held safely and returned when the period ends.
Self-Exclusion
Self-exclusion is a firm, enforceable commitment to stop gaming for an extended period. yycoin offers self-exclusion for 6 months, 1 year, 3 years, or permanently. Once activated, self-exclusion cannot be reversed before the chosen period expires. Any verified account balance at the time of exclusion will be returned via your registered payment method within 5 business days.
Loss Limits
Set a maximum net-loss threshold per day, week, or month. When your losses reach the defined ceiling within the selected period, further wagering is automatically paused until the window resets. Loss limits give you a financial safety net that operates automatically in the background — no willpower required in the heat of the moment.
Reality Check Alerts
Enable periodic on-screen pop-ups at intervals you choose — every 30 minutes, 1 hour, or 2 hours — that show you exactly how long you have been playing, your net balance change during the session, and the current time in WIB. Reality checks are designed to interrupt the flow state of gaming and reconnect you with informed decision-making.
Deposit Limit Reference Table
| Limit Type | Available Periods | Takes Effect | Increase Cooldown |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (decrease) / 7 days (increase) | 7 days |
| Loss Limit | Daily / Weekly / Monthly | Immediately (decrease) / 7 days (increase) | 7 days |
| Session Time Limit | 30 min / 1 hr / 2 hr / 4 hr / 8 hr | Next login session | None |
| Time-Out | 24 hrs / 48 hrs / 1 wk / 2 wk / 1 mo / 6 wk | Immediately | Cannot be shortened |
| Self-Exclusion | 6 mo / 1 yr / 3 yr / Permanent | Immediately | Cannot be shortened |
| Reality Check | Every 30 min / 1 hr / 2 hr | Current session | None |
Self-Assessment Checklist
If you answer "yes" to two or more of the following questions, it may be time to re-evaluate your relationship with gaming and consider reaching out for support.
Do you spend more time or money on gaming than you originally intended?
Have you borrowed money or sold personal possessions to fund your gaming activity?
Have friends or family members expressed concern about the amount you wager or the time you spend gaming?
Do you feel anxious, irritable, or restless when you try to cut down on gaming or take a break?
Have you ever lied to someone close to you about the amount of money you have lost or the frequency of your play?
Do you frequently think about gaming even when you are not actively playing — planning the next session, remembering past wins or losses, or mentally replaying decisions?
Have you used gaming as a way to escape from personal problems, emotional stress, or difficult life circumstances?
After losing money, do you return the next day or session with the primary goal of winning back what you lost (chasing losses)?
If you answered "yes" to two or more questions: Please consider activating a time-out or self-exclusion immediately via your account dashboard, and contact our support team at [email protected] to discuss your options. Our team is trained to handle these conversations with sensitivity and confidentiality.
How to Activate These Tools
Step-by-step guidance for setting limits and exclusions
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Log in to your yycoin account
Use your registered username and password to access your account dashboard.
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Navigate to Responsible Gaming
From the main dashboard menu, click on your profile icon (top-right corner), then select "Responsible Gaming" from the dropdown menu.
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Choose Deposit Limits
In the Responsible Gaming panel, locate the "Deposit Limits" section. Select whether you want a daily, weekly, or monthly limit.
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Enter your desired Rp amount
Input the maximum Rp amount you are comfortable depositing within the selected period. Minimum limit is Rp 50,000; no maximum ceiling exists.
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Confirm and Save
Click "Save Limit". The system will send a confirmation to your registered email. If you are decreasing a limit, it applies immediately. If increasing, a 7-day cooling-off period begins before the higher limit activates.
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Access Responsible Gaming section
Log in to your account and navigate to Profile → Responsible Gaming as described above.
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Select Time-Out Period
In the "Take a Break" panel, choose your desired time-out duration: 24 hours, 48 hours, 1 week, 2 weeks, 1 month, or 6 weeks.
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Confirm Activation
Read the on-screen explanation of what happens during a time-out (account suspended, no deposits, no logins), then click "Activate Time-Out". You will be logged out immediately.
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Time-Out Begins
Your account is now suspended. You will receive an email confirmation with the exact date and time (WIB) when the time-out expires. The time-out cannot be shortened or canceled once activated.
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Automatic Reinstatement
When the period expires, your account is automatically reinstated. You will receive an email notification 24 hours before reinstatement, reminding you that access will resume.
Self-exclusion is a serious commitment and the strongest responsible gaming tool yycoin offers. It is designed for players who recognize they need an extended, non-reversible break from gaming.
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Navigate to Self-Exclusion Form
Log in and go to Profile → Responsible Gaming → Self-Exclusion Request. You will see a detailed explanation and legal acknowledgment form.
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Choose Exclusion Period
Select the duration: 6 months, 1 year, 3 years, or permanent. Understand that this choice is irreversible — yycoin cannot and will not reactivate your account before the selected period expires, regardless of any requests you submit during the exclusion.
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Confirm Identity
You will be asked to re-enter your account password and provide the last four digits of your KYC-verified ID number to confirm that the request is genuinely from you.
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Acknowledge Terms
Read and tick the acknowledgment checkboxes confirming that you understand: (a) your account will be suspended immediately, (b) any remaining balance will be returned via your registered payment method within 5 business days, and (c) the exclusion is non-reversible.
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Submit Request
Click "Submit Self-Exclusion Request". Your account is suspended within seconds. You will receive email confirmation and a reference number. Our support team will process the balance refund (if applicable) within 2 business days.
What happens to bonuses during self-exclusion? All active bonuses, bonus balances, and pending bonus eligibility are immediately voided when self-exclusion is activated. Only your real-money balance (verified deposits minus withdrawals and wagers) is refunded.
Need Help? We Are Here
Professional support for Indonesian players who feel gaming is becoming a problem
24/7 Indonesian-Speaking Support
yycoin's customer support team operates around the clock, with native Indonesian-speaking agents available via live chat or email. If you need to discuss responsible gaming tools, request account limits, or talk through a concern about your play patterns, contact us without hesitation. Every conversation is handled confidentially and without judgment.
Email: [email protected]
External Professional Support
If you or someone you know is struggling with problem gambling, professional help is available from organizations that specialize in gambling-related harm. While yycoin provides tools to help you manage your own account, external counseling services offer structured treatment programs, peer support groups, and trained therapists who understand compulsive gaming behavior.
Recommended resource: Gamblers Anonymous and similar international support networks maintain confidential helplines and online meeting schedules. Contact our support team for local referral information.
Confidential Support Is One Message Away
If you feel your gaming is no longer under control, or if you simply want to talk through your options with someone who understands, our team is ready to help. There is no shame in reaching out — recognizing a problem early is a sign of strength, not weakness.
[email protected]Available 24 hours a day, 7 days a week, 365 days a year. Response time typically under 2 hours.
Our Core Principles
The values that guide every responsible gaming decision yycoin makes
Player First
Your wellbeing is more valuable than your deposits. We would rather lose a customer than enable harm.
Transparency
We publish the odds, the house edge, and the expected return-to-player on every game — no hidden math.
Empowerment
You control your limits, your time-outs, and your exclusions. No paternalistic barriers — just informed choice.
Age Enforcement
Our 21+ age requirement is rigorously enforced via KYC verification. Underage access is zero-tolerance.
Questions About Responsible Gaming?
Our support team is available 24/7 to walk you through any responsible gaming tool or discuss your options if you are concerned about your play. You can also explore our FAQ for quick answers or review our full Terms and Conditions.